Terms & conditions

Pricing policy

Prices are shown in €. All prices include Danish VAT of 25%. Prices do not include service, payment and delivery charges. Orders may be subjected to local taxes and/or import duties at your own expense. Please note that this applies to ALL non-EU countries.

WAUW CAPOW reserves the right to change prices of the products. The prices of the products will, during the time of placing an order, be valid throughout the process. We, however, take reservations for typing errors.

Payment

Credit card:
We accept Visa, Dankort, Eurocard, MasterCard, and debit cards (Maestro and Visa Electron: please check with your bank to make sure your card is valid for online purchases). Visa and Mastercard are verified by a secure code. The order amount will be held on your card once your order has been placed. Your card will be charged as soon as your order is confirmed and dispatched from our warehouse. Please be aware that your bank or card issuer may reserve the money, meaning that you can't use it for a short period. If you cancel your order before it is processed, we will simply cancel the transaction and there will be no need to process a refund.

Paypal:
You can choose to pay with a credit card or your already registered PayPal account. If you paid by PayPal, payment will usually be taken immediately. If you cancel your order before it is processed, we will refund you through your original payment method.

Order confirmation

You will receive an order confirmation by e-mail shortly after placing your order. On rare occasions, items can be out of stock. Should this happen you will be informed by e-mail.

Shipping

Your tracking number is provided with the shipping confirmation e-mail, so you can follow your order until it is delivered.

Your order will be dispatched within 1-4 workdays from the time you place your order. When your order is dispatched, you will receive a shipping confirmation by e-mail and the tracking number.

Your order will be shipped with Postnord, GLS, DHL or UPS.

The following shipping charges will be added to your order:

  • Pick up at Vesterfælledvej 61, 1750 Copenhagen V - free
    The office is open from 10.00-15.00 weekdays
  • Denmark: from 5 EUR - free shipping on orders above 80€ with Postnord Pakkeshop
  • Sweeden, Belgium, The Netherlands, and Germany from 12€ - Free shipping on all orders above 100€ with UPS access point
  • Finland, Luxemburg, France, Italia, Spain  Ireland, Portugal, Hungary,  Poland, Croatia and Austria from 16€
  • Romania, Cyprus, Bulgaria, Estonia, The Czech Republic,  Slovenia, Lithuania, Latvia, Russia, The United States, and Norway from 20€
  • Rest of the world 27€

 

Orders are not shipped or delivered on weekends and holidays. If a delivery suffers a delay or an item happens to be out of stock, you will be informed by e-mail as quickly as possible and latest 30 days after the order was placed. Some delays may occur during sales, very busy periods, public holidays and severe weather conditions.

Returns

Wauw Capow gladly accepts returns, but no longer than 14 days from the day of receipt. The items must be in its original, unused, unaltered and unwashed condition and be returned with original tags and packaging. You must complete the Returns Form and place it in the box. If there is no return label or a note with the order number, we will not be able to refund the payment. The refunds can take up to 14 days to process. You are responsible for the return cost of shipping and all their expense. 

Please send the returns to:

WAUW CAPOW

Att Return
Vesterfælledvej 61
1750, Copenhagen V
Denmark

If you wish to return your purchase at our pick-up place, just follow these easy steps:

1. Pack the items you wish to return
2. Complete the Returns Form and place it in the box.
3. Deliver the package at Vesterfælledvej 61, 1750 Copenhagen V, Denmark
4. After you have delivered the returns we will refund the amount to your account within 14 working days.
5. You will receive a refund receipt email.

Please note that the pick-up point is not a store, but an office.

If you have any questions or further assistance in regards to returns and exchange, please don't hesitate to contact us at: shop@wauwcapow.com

 

Warranty claims

There is a 2 years warranty on all products sold on www.wauwcapow.com. This warranty covers manufacturing faults only, not wear and tear from regular use. Please contact us at shop@wauwcapow.com if you have a warranty claim, including order number, photos of the claim area and a description of the claim.

Privacy policy

All your personal information is handled under strict confidence. Wauwcapow.com will never give any of your personal information to 3rd parties. All information is encrypted for safety.

Security

For the safety of your personal information, we use SLL encryption on all data to and from the site. When placing an order, you can immediately check the security validity by clicking the padlock icon that appears in the URL line of your browser when SSL is activated.

Cookies

We use cookies to personalize content and ads, to provide social media features and to analyze our traffic. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services. You consent to our cookies if you continue to use our website.

Governing law

The terms of use are compiled in accordance with Danish law and the Danish courts will have exclusive jurisdiction.